Customer Service

How Can We Help You?

Which countries do you ship to? 
We ship worldwide from our Canadian warehouse in Calgary, AB.

What are your shipping times?
For standard shipping within Canada, ship times range from 2-7 business days.
For standard shipping to the US, ship times range from 2-7 business days.
For all other countries, ship times range from 7-14 business days. 

How much is shipping? 
Shipping within Canada on orders over $0. For orders under $0, there is a standard shipping rate of CAD$0

Shipping to USA on orders over $0. For orders under $0, there is a standard shipping rate of CAD$0.

For rest of the world: CAD$50 for standard shipping on all orders. 

Will there be customs & import fees?
For orders shipping outside of Canada, you may be subject to import duties and taxes. We’d recommend contacting your local customs office before placing your order.

How do I track my order?
Orders typically take 2-5 business days to dispatch. To track your order, login to your account through our online store and click into your recent order(s). We’ll also email you the shipping confirmation with the tracking number after your order has dispatched.


Refund policy

We’ve carefully selected and love each product we offer, and we’re confident you’ll love them too. However, if for whatever reason you wish to return an item, we have a 21-day return policy, which means you have 21 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened and unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We cannot accept returns on sale items or gift cards.

To start a return, contact us at with your Order ID and the item(s) you want to return. We’ll send you a summary slip to include with your return. Items sent back to us without first requesting a return will not be accepted. 

Shipping costs to return your item(s) are the responsibility of the customer. 

If you’re unhappy with your purchase, please email us at Tony@franzdopfgallery to make it right. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

How do I cancel my order?
Please email us immediately at with your order ID as your subject line. If your order has dispatched, you will have to wait to receive your package and send it back to us unopened.


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Enquiry Form

For Inquiries regarding our products and services you can contact us by filling out the form below.